Each question has a rating scale from 1-7.  Scores less than 4 are considered less favorable and scores greater than 4 are considered to be favorable responses.  The data can be customized to meet an organization’s specific needs, such as:

 *Less than one year

*one to four years

*five to nine years

*Ten + years

 *1-9

*10-13

*14+

Divisions or Departments

  Processes or Sub processes